Terms & Conditions

By using renevue.com, creating an account or placing an order, you agree to use the website lawfully and in accordance with these terms.

You are responsible for keeping your account credentials confidential and for ensuring that information submitted during checkout is accurate.

Product descriptions, prices, availability and delivery options may change from time to time. We aim to present information accurately, but errors may occur.

If an order cannot be fulfilled, Renevue may cancel or refuse the order and provide any refund required by applicable law.

Seller information will be made available on renevue.com and during the checkout process where required by applicable law.

Orders are submitted through the checkout process. Payment must be authorized and completed through the available payment provider before an order is confirmed.

An order confirmation, receipt or account order entry does not limit any rights Renevue may have to correct obvious errors or prevent misuse.

Prices, shipping costs and applicable taxes or tax-inclusive amounts are shown during checkout where available.

Additional charges may apply where required by destination rules, carrier processes or applicable law, unless stated otherwise at checkout.

Shipping availability, delivery estimates and carrier services depend on destination and operational conditions. Delivery dates are estimates unless expressly stated otherwise.

Risk and responsibility may transfer according to applicable consumer law and delivery rules in the relevant jurisdiction.

Return eligibility is subject to the Shipping & Returns policy, product condition, hygiene requirements and applicable law.

Consumers may exercise their right of withdrawal through the digital withdrawal function available on renevue.com, where applicable by law.

The digital withdrawal function does not replace any mandatory consumer rights or other withdrawal methods required by applicable law.

For cosmetic products, returns may be limited for hygiene reasons, including where products have been opened, used or unsealed, where permitted by applicable law.

Refunds, where approved, are normally made through the original payment method unless otherwise required by applicable law.

Nothing in these terms limits mandatory consumer rights under applicable law.

Renevue names, content, visuals, product presentation and website materials are protected by intellectual property rights. They may not be copied or reused without authorization.

Nothing in these terms excludes liability that cannot be excluded by applicable law.

To the extent permitted by law, Renevue is not responsible for indirect losses, service interruptions or matters outside its reasonable control.

Renevue may update these terms from time to time. The version published on renevue.com applies at the time of use or purchase, unless otherwise required by applicable law.

For questions about these terms, please use the contact information made available on renevue.com.