Privacy Policy

We may collect information you provide directly, including your name, email address, account details, delivery address, country, language preferences, consent choices and order information.

We may also collect technical information needed to operate the website, protect accounts, process payments, maintain security and understand basic site performance.

We use personal information to provide Renevue services, manage accounts, process orders, arrange delivery, issue receipts, respond to requests, prevent fraud and comply with applicable obligations.

Where permitted, we may use contact details to send service communications and selected brand updates according to your preferences.

Renevue processes personal information only where there is an appropriate legal basis under applicable data protection law. Depending on the circumstances, processing may be necessary to perform a contract, comply with legal obligations, pursue legitimate interests such as fraud prevention and website security, or rely on the user's consent where required.

Payments are processed through secure third-party payment providers, including providers such as Stripe, where applicable. Renevue does not intentionally store full card numbers in its own systems.

Payment providers may process information according to their own privacy and security standards.

Renevue may use cookies or similar technologies for website functionality, security, user preferences and basic measurement of site performance. For more information, please see our Cookie Policy.

We may share information with trusted service providers who help us operate the website, authenticate users, process payments, manage orders, ship products, provide hosting and maintain security.

We do not sell personal information. Information may be disclosed if required to comply with applicable law, protect rights or enforce our terms.

Some trusted service providers used by Renevue may process personal information in countries other than the user's country of residence. Where applicable, Renevue seeks to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

We keep personal information only for as long as needed for the purposes described in this policy, including account management, order history, legal compliance, dispute resolution and security.

Depending on your location and applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, portability of your information and withdrawal of consent where processing is based on consent.

These rights may be subject to identity verification and limits provided by applicable law, including retention requirements, legal obligations, security needs and legitimate business records.

You may also manage marketing preferences where such communications are offered, and withdrawing consent will not affect processing that occurred before withdrawal.

We use reasonable technical and organizational measures designed to protect personal information. No online service can be guaranteed to be completely secure.

For privacy requests, contact Renevue through the official contact channels available on renevue.com.